deSIAM
0

FAQ

Popular questions about deliveries

How do I know if my order has shipped?

You will receive an automated email with all the tracking details as soon as your package has gone out.

How do I know if my order has shipped?

You will receive an automated email with all the tracking details as soon as your package has gone out.

How can I track my online order?

When your parcel has been dispatched, you'll receive an email that includes a unique tracking code.
To find out where your parcel is, click here and enter your tracking code.

My order hasn't arrived, what now?

If your order hasn't arrived, please contact Customer Support at info@desiam.com, and we will look into it for you.

Who will deliver my order?

We use the services of GLS Europe.
Note that depending on where it's being
delivered, they may use a range of different freight and transport providers.

Does someone need to be home to accept delivery?

If you are not home, the provider will supply a proof of delivery note and will leave the parcel at a relay member nearest you. You can find a list of relay members here

Where my order will be shipped from?

For zone 1 to 3, your parcel will be prepared and shipped from Belgium by our local partner Bleuze.

In Thailand, your order will be processed by Shopee

DISTRIBUTION

Find a distributor

Africa
Asia / Oceania
America
Europe
Middle East
Africa
Kenya
Send email
La Reunion
Send email
Mauritius
Visit website
Asia / Oceania
Quality Foods World Australia
Australia
Visit website
Finigate China
China
Visit website
Chef's Garden Hong Kong
Hong Kong
Visit website
Peaches India
India
Send email
City Investments Maldives
Maldives
Visit website
Brand 200
Malaysia
Send email
Topline New Zealand
New Zealand
Visit website
Rustan's Philippines
Philippines
Visit website
SMI Group Sri Lanka
Sri Lanka
Visit website
Macroscopic Taiwan
Taiwan
Visit website
New Viet Diary Viet Nam
Viet Nam
Visit website
America
Brazil
Visit website
Canada
Visit website
Europe
Austria
Visit website
Belgium
Visit website
Finland
Visit website
France
Visit website
Italy
Visit website
Portugal
Visit website
Romania
Visit website
Russia
Visit website
Spain
Visit website
Switzerland
Visit website
Ukraine
Visit website
UK
Visit website
Middle East
Gourmet Egypt
Egypt
Visit website
The Group Jordan
Jordan
Visit website
Chtaura Bahrain
Bahrain
Visit website
Spinneys Lebanon
Lebanon
Visit website
Admirals Trading Dubai
UAE
Visit website
- Added to cart
- Can't add this product to the cart now. Please try again later.