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Shipping & Deliveries

deSIAM carries out deliveries of online orders in some countries. 

The time of delivery may vary from country to country according to its remoteness.

Delivery rates vary by recorded delivery address when ordering.

Area 1

Belgium / France / Germany
​Luxembourg / Netherlands

  • Shipping costs : € 10 for the countries of this zone
  • Free shipping from € 25 purchase
  • Delivery from 3 to 5 business days

Area 2

Austria / Ireland / Italy
Switzerland / United Kingdom

  • Shipping costs : € 20 for the countries of this zone
  • Free shipping from € 50 purchase
  • Delivery from 5 to 7 business days

Area 3

Cyprus / Denmark / Finland
​Greece / Malta / Norway
​Portugal / Spain / Sweden

  • Shipping costs : € 30 for the countries of this zone
  • Free shipping from € 80 purchase
  • Delivery from 7 to 10 business days

Delivery in Thailand

You can order in Thailand on Shopee website

Other countries

Australia
Bahrain
Canada
Egypt
Hong Kong
Lebanon
Malaysia
Mauritius
Portugal
Spain
Switzerland
Taiwan
Thailand
United Kingdom
U.A.E

FAQ

Popular questions about deliveries

How do I know if my order has shipped?

You will receive an automated email with all the tracking details as soon as your package has gone out.

How do I know if my order has shipped?

You will receive an automated email with all the tracking details as soon as your package has gone out.

How can I track my online order?

When your parcel has been dispatched, you'll receive an email that includes a unique tracking code.
To find out where your parcel is, click here and enter your tracking code.

My order hasn't arrived, what now?

If your order hasn't arrived, please contact Customer Support at info@desiam.com, and we will look into it for you.

Who will deliver my order?

We use the services of GLS Europe.
Note that depending on where it's being delivered, they may use a range of different freight and transport providers.

Does someone need to be home to accept delivery?

If you are not home, the provider will supply a proof of delivery note and will leave the parcel at a relay member nearest you. You can find a list of relay members here

Where my order will be shipped from?

For zone 1 to 3, your parcel will be prepared and shipped from Belgium by our local partner Bleuze.

In Thailand, your order will be processed by Shopee

© 2019 deSIAMCuisine (Thailand) Co Ltd - ​All Rights Reserved
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